Customer Help
We are always happy to attend.
Answers to common questions when purchasing.
Orders and Shipping
Thank you for your interest in our sneakers! We’re glad you want to get a pair. To ensure you receive your order as quickly as possible, we ship directly from our factories in Asia. Our orders typically take 7-15 business days to arrive at their destination. However, during times of high demand such as Christmas, there may be a slightly longer delay. But don’t worry, we will keep you informed of every step of the shipping process and you can track your order at any time with the tracking number we will provide you. We’re sure you’ll enjoy your new sneakers as much as we enjoyed making them for you!
You can track you order here.
We have a time limit of 24 hours to change the address, send us a message to our email or Instagram.
Yeah. We ship worldwide and best of all, shipping is FREE!
Once you have made payment, our team will work diligently to process your order within five business days. We are committed to doing everything possible so that you can enjoy your new sneakers as soon as possible. We can’t wait to send them to you and hope you enjoy them as much as we enjoy making them for you!
We understand your concern and want to assure you that our store is legitimate and we offer quality service. We are verified by several famous influencers and we have over 1000 customer reviews We use a secure payment platform and ship all our orders via a trusted courier service. Additionally, we offer a return and refund policy to ensure your satisfaction. If you have any questions or problems, please do not hesitate to contact our customer service team.
To create an account click here.
Currently the payment methods available are:
· Bank transfer
· Credit card or debit card
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Changes
Send us a message here, with the order number and name, and a photo and video of the product that arrived. We will verify the information and proceed with an exchange or return.
Send us a message here, with the order number and name, and a photo and video of the product that arrived. We will verify the information and proceed with an exchange or return.
Send us a message here.
If more than 24 hours have passed since you placed the order, it will no longer be possible to make the change. Once you enter the destination country, you will have to call the shipping company to change your address.